// improve · ui/ux · user experience
You're too familiar with your own website to see its confusion
A UI/UX audit is a pair of fresh eyes traversing your website like a new visitor — finding every point where they get lost, hesitate, or give up.
starting tier
Landing Page
starting price
From IDR 750k
duration
3–7 days
category
improve
You've seen your website hundreds of times. You know which menu hides what, which button goes where, where that important information lives. That's exactly the problem. You can no longer see your website like someone opening it for the first time — and that person is the one you actually need to convince. A new visitor doesn't have the map in your head. They land, scan the screen in a matter of seconds, and decide: is this clear or confusing, is this trustworthy or doubtful, is the next action obvious or not. A UI/UX audit is that professional fresh pair of eyes. We traverse your website with a structured method — not the opinion of taste 'I think it's not attractive enough', but an examination based on tested usability principles. We map the flow a visitor goes through to reach a goal, and we flag every point where they're likely to get lost, hesitate, or give up. The result is a report showing exactly where your website loses people.
// why this matters
Context & rationale.
A bad user experience rarely produces a complaint — it produces a silent departure. A confused visitor doesn't send a message saying 'your menu is confusing'. They just close the tab and go to a competitor, and you never know they were even there. This is what makes UI/UX problems so dangerous: they're invisible. You see traffic coming in on analytics, but you don't see the reason they didn't continue into customers. Many business owners conclude 'maybe my product isn't attractive' or 'maybe the price is too high', when the problem is far simpler: the visitor couldn't find the order button, wasn't sure the website was active, or gave up on a too-complicated form. A UI/UX audit dismantles these invisible problems. What makes it valuable: UI/UX fixes are often cheap and quick relative to their impact. Moving the contact button to a clear position, simplifying the menu, clarifying page titles — these small changes can immediately raise the number of people completing their goal. The audit gives you that list of fixes, ordered by impact, so you know for sure what will move the needle most — before spending a big budget on a redesign you might not need.
// what you get
Full deliverables.
// our process
How we work.
01
Define the User's Goals
We agree first: what's the main action you want a visitor to take? Order, fill a form, call, buy? The audit focuses on the flows toward those goals.
02
Traverse Like a New User
We traverse the website as if for the first time — on desktop and mobile. Every confusion, hesitation, or friction point is recorded with a screenshot and an explanation of why it's a problem.
03
Structured Heuristic Review
We examine the website against tested usability principles: clarity, consistency, feedback, error prevention. This is a systematic examination layer on top of the intuitive traversal.
04
Report & Priorities
Findings are compiled into a visual report: annotated screenshots, the problem explained, an improvement recommendation. Ordered by impact priority — you know what to do first.
// technical approach
How it works under the hood.
A useful UI/UX audit has to go beyond 'I think'. Taste is personal and not actionable — if the audit is just a collection of aesthetic opinions, you don't know which one actually matters. So we work with two layers. The first layer is contextual traversal: we become a new visitor, with a concrete goal in mind — 'I want to order', 'I want to know the price' — then we walk through the flow and record every moment we have to stop and think. Every 'stop to think' is friction, and friction is where a real visitor will give up. The second layer is heuristic review: a systematic examination against long-tested usability principles — do users always know where they are, do the same elements behave consistently, is there feedback when they take an action, does the website prevent errors before they happen. The combination of both — intuitive and systematic — catches both the problems that feel wrong and those that are structurally wrong. Every finding is presented with visual evidence: an annotated screenshot, so you don't have to guess which part we mean. And every finding is given an actionable recommendation plus an effort estimate, so the report becomes a work plan, not just criticism.
// perfect for
Ideal if you...
- Websites with traffic but where few complete their goal
- Owners who feel something is wrong but can't point to what
- Businesses wanting to know fix priorities before deciding on a redesign
- Web apps or online stores with flows that feel convoluted
- Those wanting an objective opinion, not the taste-based opinion of their own circle
// not a fit for
Maybe not you if...
- ×Websites whose main problem is technical (slow, not indexed) — that needs a technical/SEO audit
- ×Businesses that already know exactly the UX fix & just need it executed
// real example
An Online Spare Parts Store — Bekasi
This online spare parts store in Bekasi had a complete catalog and good traffic, but the shopping cart was often abandoned. The owner suspected the shipping cost was too high. Our UI/UX audit traversed the shopping flow as a new buyer and found the real problem: the 'proceed to payment' button was grey, exactly the same as the 'continue shopping' button, and many buyers misclicked, going in circles. On top of that, the total price only appeared at the very last step, surprising people. Two simple fixes — differentiate the button colors, show the total earlier.
outcome
Cart abandonment down 34% after 2 simple UX fixes
Real work
Examples relevant to UI/UX Audit.
Anonymized previews of real client projects — same structure and features, disguised branding.

SaaS Product Landing Page
Animated hero, feature grid, pricing table, demo CTA, customer logos.
view anonymized preview →

SaaS Membership Web App
User auth, tier-based access, recurring Stripe billing, admin dashboard.
view anonymized preview →

Modern Clinic Profile
Doctor profiles, practice schedule, WhatsApp-integrated online booking, insurance info.
view anonymized preview →
// faq · ui/ux audit
Common questions.
What's the difference between a UI/UX audit and a regular website audit?
Is this audit based on taste or does it have a method?
How long does the UI/UX audit take?
Do I have to redesign after the audit?
Can the report be understood by non-design people?
Can you audit a web app or dashboard, not just a regular website?
// related services
See also.
Website Audit / Analysis
A thorough audit: SEO, performance, UX, security. Report plus an improvement roadmap.
📈CRO (Conversion Rate Optimization)
User research plus structured A/B-tested hypotheses to lift your conversion rate.
🎨Website Redesign
Refresh your existing website's look with new branding and a healthier conversion structure.
// industries that often use this service
Great for industries.
// ready to start?
Build Your Business a Website
Right Now!
Free consultation via WhatsApp. We review your needs, give you a time & price estimate, then start together — no drama.