// faq · 26 curated questions

Everything you've
been wanting to ask

The questions clients ask most, answered transparently. Look for your answer here first — if it's not enough, just message us on WhatsApp.

💸

// pricing & payment

Pricing & Payment

What's the cheapest website Webiti can build?

The Landing Page tier starts at IDR 299k: one page with up to 5 sections for one conversion goal. It includes first-year domain and hosting according to scope, SSL, design-phase revisions within the agreed scope, and maintenance for code bugs, relevant security patches, and basic compatibility. Post-launch text or photo updates are separate requests. The limits are set out in the Terms & Conditions.

Do you offer installments?

Our standard structure is a 50% deposit before work begins and the remaining 50% before the website goes live. Custom work can follow the milestone schedule written in its proposal. Credit-card and pay-later instalments are not available. Payment details and the available invoice documents are confirmed in writing before payment.

Are taxes added to the displayed price?

The final price, any applicable tax, and the available documents are stated in the proposal before payment. Do not treat a figure on this page as a tax invoice; mention your company's administrative requirements during the brief so they can be confirmed in writing.

How do refunds work if I'm not satisfied?

A written cancellation request made within 14 calendar days after work starts and before the design direction is approved receives a 100% refund of the deposit, except pre-approved third-party costs. After 14 days or after design approval, the refund is calculated pro rata for work not yet performed. Full details are in the Terms & Conditions.

// timeline & process

Timeline & Process

How long does it take to build a website?

Final-completion estimates are 3–7 business days for Landing Page, 2–3 weeks for Company Profile, 3–5 weeks for Profile + Blog, and 4–8 weeks for one scoped Custom / Add-on. A full online store or web app gets its own schedule in the proposal. The schedule starts after initial payment and all required materials arrive; the binding target is recorded in writing.

How many revisions do I get?

Revisions are unlimited during the design phase while they remain within the agreed scope and design direction. After final design approval, a change of direction, structure, features, or new content is treated as a change request and quoted separately before work starts. Code bug corrections remain maintenance; post-launch text, photo, colour, or contact updates are not automatically included and follow the project's written scope.

I don't have a detailed brief — is that okay?

Yes. Tell us your type of business, target audience, main website goal, available materials, and the visual references you like. Our team helps structure the requirement through focused questions; brief-preparation time follows material completeness and scope complexity, with no universal duration promise.

Is there a weekly timeline / progress report?

Update format, cadence, milestones, and preview-link availability follow the project scope and proposal. Short work commonly uses milestone updates; longer work may use periodic updates when stated in writing. Any special reporting format needs to be agreed during onboarding.

Can it be sped up if it's urgent?

Yes, when team capacity is available. The rush fee is an additional 30% of the tier price and only applies after availability, scope, and the target completion date are confirmed in writing in the proposal. Share the deadline at first contact so feasibility can be assessed; there is no universal rush duration before that confirmation.
⚙️

// technical & stack

Technical & Stack

Can I edit my website myself?

It depends on the tier. Profile + Blog includes a CMS and basic training for article management. On Custom work, a CMS and training are available only when written into scope. Landing Page and Company Profile do not include a CMS; post-launch content changes are separate requests.

Is the website fast?

Performance is part of QA, but we do not promise a universal Lighthouse score or Core Web Vitals result because devices, networks, content, analytics, and third-party services affect the measurement. Testing targets, measurement tools, and handover reports are binding only when written into the project scope.

Is it mobile-friendly?

Responsive design is included in website packages. Preview and QA cover screen sizes and browsers relevant to the project scope; a specific device or browser matrix becomes a commitment only when recorded in the proposal.

Is there a dark mode?

Dark mode is not automatically included in every tier. It can be scoped when appropriate for the brand, with cost and schedule impact confirmed before work starts.

Is there SEO?

Basic SEO within the project scope covers core technical elements such as title tags, meta descriptions, Open Graph, sitemap.xml, and robots.txt. The Profile + Blog tier adds a blog, CMS, and basic SEO within the package. Google Search Console registration, GA4 setup, keyword research, advanced optimisation, recurring content, link building, and periodic audits are included only when stated in the written proposal.

Is hosting included?

First-year hosting is included in website packages when written into scope. The provider and plan follow project needs; there is no universal uptime promise. From year two, estimated hosting is IDR 300–500k/year and combined domain + hosting is IDR 500–800k/year. The final amount is confirmed before renewal, and migration remains possible under an agreed scope and cost.

Who owns the source code?

After final payment, project-specific source code is handed over through the mechanism stated in the proposal and Terms & Conditions. Third-party licences, platform accounts, fonts, stock media, and subscription software remain subject to their owners' terms. Extra handover or migration follows the written scope; there is no universal free-migration promise.
🌐

// domain & hosting

Domain & Hosting

I already have a domain — can I use it?

Yes. Registrar access, DNS, active email, and the existing site must be reviewed before changes. Propagation time and downtime risk depend on the registrar, TTL, provider, and current configuration; a cutover or no-disruption migration plan only applies when agreed in the project scope.

Is business email (you@domain.com) included?

Business email is outside the master tier scope unless written into the proposal. Account setup, migration, user count, storage, and provider licence fees are quoted as an add-on based on the requirement; third-party costs are confirmed before work starts.

What's the difference between .com and .id?

Choose the extension based on name availability, audience, and administrative needs. The master domain-renewal estimate is IDR 200–300k/year; the actual amount depends on the extension, registrar, and exchange rate and is confirmed before purchase or renewal.

What happens if I stop paying in year 2?

Grace, redemption, deletion, and restoration costs follow the registrar and registry rules in force at that time. Hosting backups, reminders, and recovery assistance only apply when written into the project service; we do not guarantee an archive, restoration period, or continued domain availability after expiry.
🛠️

// maintenance & updates

Maintenance & Updates

What exactly does lifetime maintenance mean?

Lifetime maintenance covers bug fixes in code we built, relevant security patches, and basic compatibility adjustments while that site remains active. New features, content writing or updates, redesigns, dedicated monitoring, and third-party service fees are not automatically included. Response and completion times depend on impact, access, third-party dependencies, and the queue; a time limit only applies when written into the project proposal.

If I need a new feature, is there a charge?

Yes. A feature outside the original scope, visual changes, rewritten copy, product-photo swaps, or new content are change requests. Examples include booking, payment gateways, member areas, custom dashboards, and WhatsApp Business API integration. Scope, cost, and added time are confirmed in writing before work begins.

What if my website goes down?

Report an outage through the project's contact channel with the URL, incident time, and a screenshot when available. Receipt confirmation and the investigation target depend on impact, access, third-party dependencies, and the queue. We do not promise a universal uptime or repair time; monitoring, response targets, and compensation apply only when written into a specific SLA proposal.
🏪

// for small businesses & beginners

For Small Businesses & Beginners

I'm just starting a business — do I need a website?

Honest answer: it depends on where your business is right now. If your business already has a name (offline or WhatsApp-based), the product is validated, and prospective customers are starting to look for you on Google or ask for a digital brochure — then yes, a website has become an urgent need because it acts as your 24/7 credibility player. But if you're still in the early phase of validating market fit and selling via Tokopedia, Shopee, or Instagram Shop is enough, you may not need to spend on a website yet. Many consultants push small businesses to build a website too early before the business is clear — we choose an honest assessment so you don't waste IDR 299k-499k prematurely. Also consider: if a local competitor already has a website and you don't, you'll likely lose out in Google search. Let's consult first on WhatsApp — we'll evaluate your specific case with no sales pressure.

I'm not tech-savvy — can I still order?

Yes. Send basic materials such as photos, a business profile, contact details, and visual references; we help structure them within scope. Copywriting, material sourcing, training, CMS, and documentation are included only when stated in the tier or project proposal. You remain responsible for checking factual accuracy, material permissions, and business claims before publication.

I only have a budget of 299k — what can I get?

At IDR 299k, the Landing Page tier provides one landing page with up to 5 sections for one conversion goal, including first-year domain and hosting according to scope, SSL, responsive design, in-scope design-phase revisions, and maintenance within the Terms & Conditions limits. A blog, multiple pages, payment integration, CMS, and dedicated SEO setup are not included.

Revision, maintenance, refund, and SLA limits are detailed in the Terms & Conditions.

// ready to start?

Question still unanswered?
Just ask us

We welcome specific questions. Response time follows working hours and the current queue.

→ See examples of our workTerms & Conditions